Sunny Health & Fitness Return Policy
Returns of unused and unopened items are accepted within 14 days of purchase date. We advise that you keep your original packaging during this time. Please contact us to request a refund, exchange or get information about any additional policies that may apply.
Returns Packaging –
Only items in original packaging can be returned. If an item is sent back in non-original packaging, this will immediately void the refund for the customer. Unfortunately, we cannot send replacement boxes
Return shipping charges – Who pays?
Sunny Health and Fitness will pay for the cost of return shipping if the reason for return was result of our error. Examples of instances may include:
- Item arrived damaged
- We shipped out the wrong item #
- We shipped it to the wrong address
- We shipped a duplicate order
- Item malfunctioned during the 14 day returns period
- (assuming the customer assembled the item properly per the instruction manual)
For items that arrive damaged or defective, please provide pictures/photos to support your claim if the item arrives damaged. Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue the refund. If the damaged/defective item can be fixed with simple parts and support, we will provide free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution. Also note, we do not send out technicians or repairmen to customer homes.
In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by customer. Pre-paid return shipping labels are not provided. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Examples of these customer returns may include:
- ‘Buyers Remorse’
- Cancellation after the item already shipped out
- Items no longer wanted/needed, but item is still in new working order
- Customer bought the wrong one
- Customer accidentally bought too many
After the 14 day period, customers may use the items warranty period for returns, exchanges or repairs if the item is faulty or malfunctioning. Please use the Sunny Health and Fitness warranty page here for details.
Restocking Fees –
All returns are subject to a 15% restocking fee which will be deducted from your refund if item is proven to be at customers fault for the reason for return.
The refund (less shipping and restocking fees) will be applied to your original payment method once the return is processed in our warehouse. Please note that the return process involves several stages, so please be patient in awaiting your refund. Generally following the date of arrival at our warehouse, this process is approximately 5 to 10 business days to receive return, inspect, re-stock, issue credit to original form of payment, and for credit/debit card payments for your banking institution to post the refund to your account (in certain instances additional stages are required).
Orders returned without delivery –
If an order is returned as undeliverable due to incorrect shipping address or non-availability of recipient to accept delivery (in cases where we require signature confirmation) or due to refusal to accept shipment, it shall be considered as a return by customer error and our standard Return Policy is applicable on such orders. In addition to the restocking fees, the actual Shipping & Handling charges for outbound and return shipping are chargeable to your account.