FREQUENTLY ASKED QUESTIONS
A: Privacy policies are like reading a boring 10 page legal document that no one can seem to understand. If you so dare to see, you can view it here.
Q: Do your items have a product warranty?
A: All Sunny Health and Fitness items have a Product Warranty. To view the details and specifics, you can read it here.
Q: How or where do I obtain a “Proof of Purchase”?
A: Your Proof of Purchase is nothing more than just a receipt. This sales transcript must contain an Order#, Item #, Customer Address, Date of Sale and Date of Shipment. You can obtain these from the retailer in which you purchased your Sunny product from. In most cases, your purchase was made online and thus you can download your receipts form your retailer. More info and tips on obtaining a Proof of Purchase, click here.
HOURS OF OPERATION –
Q: When is Sunny Health open and operating?
A: We are here to serve you, Monday through Friday from 8:30am to 5:30PM PST
Q: Do your products need assembly?
A: Assembly is required on most of our equipment. These items come packed tightly and securely from the factory and do require assembly. This is the best way for the customer to receive their item in a manner that is less likely to get damaged during shipping.
Q: How do I get assembly assistance?
A: All our products come with assembly instructions. If further assistance is needed, you can always call our Service line at 877-907-8669
Q: Where can I find User Manuals for products?
A: All our products have available PDF User Manuals on their respective product page on the website, available for download. Please find your product on the website, and the User Manual is available for download in the Product Downloads area where the “Specs” section of the product page.
Q: Where can I find information about general care and maintenance for products?
A: Some our products have available PDF Care and Maintenance Sheets on their respective product page on the website, available for download. Please find your product on the website, and the Care and Maintenance Sheet is available for download in the Product Downloads area where the “Specs” section of the product page.
You may also refer here for immediate access for Maintenance and Troubleshooting Guides:
Q: Can you help me determine which Cycle Bike is best for me?
A: With so many Cycle bikes with different features, its very hard to compare them all. Hopefully this comparison chart will help you compare them and determine which bike is best for your needs. See Chart.
REPLACEMENT PARTS –
Q: Do you sell replacement parts for items that are out of warranty?
A: Most of our products we carry offer the entire line of replacement parts for purchase if you find the need to fix your Sunny item that is out of warranty. Please refer to your user manual to find the correct part # and email us for stock availability and pricing – contact us here
If you no longer have your user manual, please find your item on our website. The user manual will be available for a PDF download on the product page.
CONTACT INFO –
Q: How can I contact you if my questions are not listed here?
Sunny Health Fitness USA: (877) 90SUNNY (877-907-8669) INTERNATIONAL: (626) 968-1000 FAX: (626) 968-1007 MON - FRI 9:00 a.m. to 5:00 p.m (PST) 218 Turnbull Canyon Road City of Industry, California 91745 United States Contact: Here