Frequently Asked Questions

POLICIES –

Q: What is your privacy Policy?

A: Privacy policies are like reading a boring 10 page legal document that no one can seem to understand. If you so dare to see, you can view it here.

Q: Do your items have a product warranty?

A: All Sunny Health and Fitness items have a Product Warranty. To view the details and specifics, you can read it here.

SHIPPING –

Q: Where do you ship from?

A: The sunshine state: Los Angeles, California.

Q: How long will it take to get my order?

A: It takes 1-2 business days for us to process your order once you have submitted it. Once its processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in, and what delivery options you chose (Economy, Ground, 3-Day, Next Day, etc). For more info on our Shipping policy, click HERE.

Q: Do you ship to Puerto Rico or outside the United States?

A: No, we only ship within the contiguous US 48 states, excluding Alaska, Hawaii, Puerto Rico....and also excluding any PO BOXES (sorry, but we can't ship our items to any PO BOX, period).

ORDERS –

Q: How or where do I obtain a “Proof of Purchase”?

A: Your Proof of Purchase is nothing more than just a receipt. This sales transcript must contain an Order#, Item #, Customer Address, Date of Sale and Date of Shipment. You can obtain these from the retailer in which you purchased your Sunny product from. In most cases, your purchase was made online and thus you can download your receipts form your retailer. More info HERE.

Q: How long will it take to get my item after placing an order?

A: It takes 1-2 business days for us to process your order once you have submitted it. Once its processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in, and what delivery options you chose. For more info on our Shipping policy, click HERE.

Q: I just placed an order today and need to make a change on my order, can I?

A: If you have not received an email from us stating that it shipped out, Yes we can make changes still. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes.

Q: I just placed an order online, but right after... I received an email saying my order has been canceled. What gives?

A: There are many of reasons this may have happened:

  • Sometimes an item has run out of stock at the time you purchased it. Our inventory says we had it, but its not here. It happens to the best of us.
  • We do not ship to PO BOXES, and our web system will catch it and auto-cancels your order.
  • You have been a blacklisted customer and are no longer allowed to purchase with us.

RETURNS –

Q: You offer FREE returns, right?

A: Unfortunately, No we do not. However if your item you just received has issues, arrived damaged or isn't working (malfunctioning), of course you won't have to pay to return it. We will provide you with return shipping at no cost to you. But if you would like to return the item that is in 100% working good condition, we will still gladly take the return back. However the return shipping costs/services will not be provided by us. For more info on our return policy, click Here

HOURS OF OPERATION –

Q: When is Sunny Health open and operating?

A: We are here to serve you, Monday through Friday from 8:30am to 5:30PM PST. We are closed during weekends and major holidays.

Q: Which is best? Should I call you, or Email you?

A: The best method of contacting us, is through our online contact us form. Sure, you may call us and expect to get things done quicker, but the reality of it is in order to help you we will need certain documents (proof of purchase, photos/videos, serial #s, etc) all in which are asked from you in our online form. Chances are, if you call us (and are unprepared with what we need from you) we will ask you to go online and fill out the online form in its entirety anyways. 

PRODUCTS –

Q: Do your products need assembly?

A: Assembly is required on most of our equipment. These items come packed tightly and securely from the factory and do require assembly. This is the best way for the customer to receive their item in a manner that is less likely to get damaged during shipping.

Q: How do I get assembly assistance?

A: All our products come with assembly instructions within the User Manual booklet. If further assistance is needed, you can always call our Service line at 877-907-8669

Q: My item arrived, and its damaged! What do I do?

A: Firstly, don't freak out...take a deep breath. It's hard for major shipping carriers to deliver heavy packages across the USA perfectly every single time. We suggest to open the box and take a look inside. The items come packaged fairly well on the inside, so just because the outside box is dinged up, doesn't mean whats inside is dinged as well.

If you do encounter an issue, contact us immediately. Don't start disassembling the item and packing things back up in the box just yet. Reach out to us first and see if there's an easier solution. We carry many of replacement parts and knowledgeable staff to help troubleshoot any situation.

Q: Where can I find User Manuals for products?

A: All our products have available PDF User Manuals on their respective product page on the website, available for download. Please find your product on the website, and the User Manual is available for download on the product page.

Q: Where can I find information about general care and maintenance for  products?

A: Some our products have available PDF Care and Maintenance Sheets on their respective product page on the website, available for download. Please find your product on the website, and the Care and Maintenance Sheet is available for download on the product page.

REPLACEMENT PARTS –

Q: Do you sell replacement parts for items that are out of warranty?

A: Most of our products we carry offer the entire line of replacement parts for purchase if you find the need to fix your Sunny item that is out of warranty. Please refer to your user manual to find the correct part # and email us for stock availability and pricing –  contact us here

If you no longer have your user manual, please find your item on our website. The user manual will be available for a PDF download on the product page.

MARKETPLACES & RETAILERS –

Q: Where can I buy Sunny Products from?

A: You can purchase Sunny products here on our website directly, or we have a list of all our authorized dealers here.

Q: I purchased a Sunny item from a non-authorized dealer and need product assistance, what do I do?

A: Unfortunately, all purchases made from non-authorized dealers are void from the Sunny Manufactures product warranty. For assistance, you need to contact the non-authorized dealer and work with them for help.

CONTACT INFO –

Q: How can I contact you if my questions are not listed here?

Sunny Health Fitness

USA: (877) 90SUNNY (877-907-8669)
INTERNATIONAL: (626) 968-1000
FAX: (626) 968-1007

MON - FRI 8:30 a.m. to 5:30 p.m (PST)

218 Turnbull Canyon Road
City of Industry, California 91745
United States

Contact: HERE