Frequently Asked Questions

Frequently Asked Questions

POLICIES



All Sunny Health and Fitness items have a Product Warranty. To view the details and specifics, you can read it here: Manufacturer Limited Warranty (https://sunnyhealthfitness.com/pages/warranty).

SHIPPING


The Golden State: Los Angeles, California.



It takes 1-2 business days for us to process your order once you have submitted it. Once its processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in, and what delivery options you chose (Economy, Ground, 3-Day, Next Day, etc). For more info on our Shipping policy, click here: Shipping Policy (https://sunnyhealthfitness.com/pages/shipping-policy).



No, we only ship within the contiguous US 48 states, excluding Alaska, Hawaii, Puerto Rico....and also excluding any PO BOXES (sorry, but we can't ship our items to any PO BOX, period).

ORDERS


Your Proof of Purchase is nothing more than just a receipt. This sales transcript must contain an Order#, Item #, Customer Address, Date of Sale and Date of Shipment. You can obtain these from the retailer in which you purchased your Sunny product from. In most cases, your purchase was made online and thus you can download your receipts form your retailer.



You will be charged at the time of order so that we can start the processing of your order and prepare the items for shipment. While your order processing typically takes 1-2 business days for processing, during high demand or peak season, you may experience 3-7 business days of processing after your payment before your order is shipped out.



It takes 1-2 business days for us to process your order once you have submitted it. Once its processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in, and what delivery options you chose. For more info on our Shipping policy, click here: Shipping Policy (https://sunnyhealthfitness.com/pages/shipping-policy).



There are couple possible reasons for why a coupon code didn’t work in your cart. The coupon codes offered for our website is typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the coupon has expired. Coupons also cannot be combined with any other offers.



Coupon codes are not valid for prior purchases. They cannot be added retrospectively by you or by the Sunny team. Coupon code must be entered at the time of checkout in order to be applied.



If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes. For more info on our Return policy, click here: Refund & Return Policy (https://sunnyhealthfitness.com/pages/return-policy)



There are many of reasons this may have happened:

  • Sometimes an item has run out of stock at the time you purchased it. Our inventory says we had it, but its not here. It happens to the best of us.
  • We do not ship to PO BOXES, and our web system will catch it and auto-cancels your order.
  • You have been a blacklisted customer and are no longer allowed to purchase with us.


EXTENDED WARRANTY


The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. This plan does not cover accidental damage.



The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.



A protection plan can be purchased through the participating merchant online or through their customer care team over the phone.



Extend provides peace of mind and financial protection should there be a mechanical or electrical breakdown, normal wear and tear, or breakdown caused by power surge with your product even after the manufacturer’s warranty ends. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.



Most products on our website is eligible for Extend warranties. This is easily seen on the product pages across the website.



Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal (https://customers.extend.com/) or by contacting Extend’s Customer Care Team at 877-248-7707.



Yes, the replacement product will continue to be covered under Extend’s protection plan.

RETURNS


Unfortunately, No we do not. However if your item you just received has issues, arrived damaged or inst working (malfunctioning), of course you won't have to pay to return it. We will provide you with return shipping at no cost to you. But if you would like to return the item that is in 100% working good condition, we will still gladly take the return back. However the return shipping costs/services will not be provided by us. For more info on our return policy, click here: Refund & Return Policy (https://sunnyhealthfitness.com/pages/return-policy).

HOURS OF OPERATION


We are here to serve you, Monday through Friday from 8:30am to 5:30PM PST. We are closed during weekends and major holidays.



The best method of contacting us, is through our online contact us form here: Contact Us Form (https://sunnyhealthfitness.com/pages/contact-us). Sure, you may call us and expect to get things done quicker, but the reality of it is in order to help you we will need certain documents (proof of purchase, photos/videos, serial #s, etc) all in which are asked from you in our online form. Chances are, if you call us (and are unprepared with what we need from you) we will ask you to go online and fill out the online form in its entirety anyways.

PRODUCTS


Assembly is required on most of our equipment. These items come packed tightly and securely from the factory and do require assembly. This is the best way for the customer to receive their item in a manner that is less likely to get damaged during shipping.



All our products come with assembly instructions within the User Manual booklet. If further assistance is needed, you can always call our Service line at 877-907-8669.



Firstly, take a deep breath. It's hard for major shipping carriers to deliver heavy packages across the USA perfectly every single time. We suggest to open the box and take a look inside. The items come packaged fairly well on the inside, so just because the outside box is dinged up, doesn't mean what's inside is dinged as well.

If you do encounter an issue, contact us immediately. Don't start disassembling the item and packing things back up in the box just yet. Reach out to us first and see if there's an easier solution. We carry many of replacement parts and knowledgeable staff to help troubleshoot any situation. You can reach out to us through our online contact us form here: Contact Us Form (https://sunnyhealthfitness.com/pages/contact-us).



All our products have available PDF User Manuals on their respective product page on the website, available for download. Please find your product on the website, and the User Manual is available for download on the product page.



Some our products have available PDF Care and Maintenance Sheets on their respective product page on the website, available for download. You can also find maintenance tips and videos on our Troubleshooting page here: Troubleshooting Guides (https://sunnyhealthfitness.com/pages/troubleshooting-guides).

REPLACEMENT PARTS


Most of our products we carry offer the entire line of replacement parts for purchase if you find the need to fix your Sunny item that is out of warranty. Please refer to your user manual to find the correct part # and email us for stock availability and pricing. You can reach out to us through our online contact us form here: Contact Us Form (https://sunnyhealthfitness.com/pages/contact-us).

MARKETPLACES & RETAILERS


You can purchase Sunny products here on our website directly, or we have a list of all our authorized dealers here: Where to Buy (https://sunnyhealthfitness.com/pages/where-to-buy).



Unfortunately, all purchases made from non-authorized dealers are void from the Sunny Manufactures product warranty. For assistance, you need to contact the non-authorized dealer and work with them for help.

CONTACT INFO


You can contact us via methods below:

Sunny Health Fitness

Telephone: 1 (877) 90SUNNY
FAX: (626) 968-1007

MON - FRI 8:30 a.m. to 5:30 p.m (PST)

218 Turnbull Canyon Road
City of Industry, California 91745
United States

Contact Us Form (https://sunnyhealthfitness.com/pages/contact-us).