Shipping Policy

Shipping Policy

FREE ECONOMY SHIPPING PROMOTION

All orders over $99 qualify for free economy shipping*.

Economy Shipping take on average 6-7 business days for expected day of delivery, and is shipped via courier of our choice.

*Offer valid on economy shipping only and subject to change without notice. Freight and expedited shipping is excluded unless otherwise stated on the product page. Offer on economy shipping within the 48 contiguous United States only. Shipments to Alaska , Puerto Rico, or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at customer's expense. No adjustments can be made to prior purchases.

 

COVID-19 SHIPPING FAQ's -

What are the shipping times?

Items typically ship out from our warehouse after 1-2 business days of processing time. Please note some items may need additional processing time of additional 2-3 business days.

How long does it take for delivery once my order ships?

Economy shipping during COVID-19 takes on average 7-10 business days. However, due to COVID-19, weather delays, and other unforeseen circumstances, shipping times are subject to change and may be later than dates estimated on our website.

What are your hours of operations?

Shipping hours of operation are Monday through Friday from 9am to 5pm Pacific Time. Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays will be processed the next business day.

Where can I check the shipment status of my order?

You can visit your account page: click here My Account (https://sunnyhealthfitness.com/account). You will also receive an Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse. 

I have other questions regarding my order.

We're here to help! If you have questions regarding your order and shipment status, email us: support@sunnyhealthfitness.com​. Please include your order number along with your question. An agent will get back to you as soon as they can.

 

COVID-19 SHIPPING LEAD TIMES -

Due to the recent concerns over the COVID-19 pandemic, we are committed to doing our part to help contain the spread of this disease. You may continue to place orders on our web store.

Shipping has resumed, however, weather delays and other unforeseen circumstances may impact delivery time and actual delivery may be later than dates estimated on our site.

For more information on the office closure, please click here: Office Closure and Delayed Shipping (https://sunnyhealthfitness.com/pages/office-closure-delayed-shipping-2020).

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 1-2 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out, and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

 

REGULAR HOURS OF OPERATION AND LEAD TIMES -

Shipping hours of operation are Monday through Friday from 9am to 5pm. Our warehouse is closed during holidays and weekends.

Once an order is submitted and received in to us, processing time here is 1-2 business days. Orders placed over the weekend will be processed the next business day. Once your order is done processing, it will then be shipped and take an additional 1-5 business days depending on what state you live in and the delivery service you chose.

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 1-2 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out, and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

HOLIDAY SHIPPING LEAD TIMES -

Due to high volume and possible unforeseen weather conditions during the holiday season (December – January), couriers may be impacted and shipping delay may occur. Please order early to receive your purchase by your desired delivery date. Please also note our holiday closures, and that processing times noted above are still in effect during the holiday season.

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 1-2 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out, and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

MULTIPLE PACKAGES -

Your order may ship in multiple packages depending on the quantity or size of the items.

CARRIERS USED -

Sunny Health & Fitness uses FedEx, UPS, and USPS for delivery of packages. You will have the option to choose the shipping method of your choice as well as the shipping carrier that is available for that item.

FREIGHT DELIVERY -

Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise.

If your order contains more than one item and one of the items must be shipped via freight then the remaining items may be palletized and shipped together. If your order contains more than one item and one of the items must be shipped via regular FedEx services, these shipments will be separate and will arrive at different times.

 

ALASKA/HAWAII, PO BOXES, APO/FPO, AND INTERNATIONAL -

We currently only ship within the 48 contiguous United States. We do not ship to Puerto Rico, Alaska, Hawaii, APO/FPO, US Territories, Canada or other countries at this time.

We also do not ship to PO Boxes.