SunnyFit® App - Frequently Asked Questions

SunnyFit App FAQ's

Your frequently asked questions answered

About the SunnyFit App

In the SunnyFit app, you will find a rapidly expanding library of workout courses to exercise to – with or without Sunny-branded exercise equipment. Take the app outdoors with or without an audio workout course and track your outdoor walks/runs/bike-rides. The app can help you create a customized training plan to focus on a certain piece of exercise equipment, or a plan that focuses on specific goals like distance traveled or calories burned per session. You can also embark on the World Tour mode, where you can work out to scenic routes from all around the world on your indoor bike, treadmill, or rower. If you like competition, you can take on the world tour and simulated route challenges to see how you fare amongst similarly-minded community members. All users are encouraged to engage in the SunnyFit community while participating in various activities available on the app.
The SunnyFit Bike Cadence sensor, when used with the SunnyFit – For Home Fitness app in Indoor “Cadence” Mode, will allow for additional information like RPM, height, and weight to help make workout calculations more accurate than a standard bike exercise meter. The Cadence sensor can be toggled to Outdoor “Speed” Mode for use on outdoor bikes with the SunnyFit app.
The app will track these results from each workout session so you can use that data and decide to keep your current pace or to further optimize your routine.
Unfortunately, no. The new SunnyFit – For Home Fitness app was completely rebuilt from the ground up to give users the best and smoothest experience possible. This means that the entire underlying software architecture of the app needed to be revamped, including the login system.
However, to show our appreciation for already being part of the Sunny family, users that registers for a new SunnyFit account using the old account’s email/phone number will receive a returning user in-app care package upon login.
Unfortunately, no. Similar to the login system, the workout data and its related systems were revamped with the rest of the underlying software architecture.
However, to show our appreciation for already being part of the Sunny family, users that registers for a new SunnyFit account using the old account’s email/phone number will receive a returning user in-app care package upon login.

Connecting Your Equipment & Setup

1. Check if your equipment has Bluetooth functionality for communicating with the SunnyFit – For Home Fitness app here.
2. Make sure your equipment is securely plugged into an outlet and turned on if applicable. Otherwise, check and/or replace the batteries in the exercise meter to make sure it is in working order.
3. In the SunnyFit app, go to the “Workout” tab and press the “Search” button on the bottom right side of the screen.
4. After searching, you should see your equipment’s name appear on the equipment list. Press “Select” next to your equipment’s name and the app will list it in the “Currently Selected” window.
5. Once you see your equipment on the “Currently Selected” window, that means it is ready for use on the SunnyFit app!
6. Note: The app connects to and maintains a Bluetooth connection to compatible equipment throughout the workout/activity duration. Please follow the in-app instructions if the connection is interrupted/terminated during a workout/activity.
1. If the sensor has already been installed on the bike, pedal the bike a few times to activate the Cadence sensor. If it is not installed yet, shake it a few times to achieve the same effect.
2. In the SunnyFit – For Home Fitness app, go to the “Workout” tab and press the “Search” button on the bottom right side of the screen.
3. After searching, you should see the “SunnyKit1.0” name appear on the equipment list. Press “Select” on “SunnyKit1.0” and the app will ask you to bind the sensor to a Sunny-branded bike.
4. Press “Select” on your bike from the list, then press “Select” once more on the available equipment page to confirm.
5. Once you see the bike on the “Currently Selected” window, that means the Cadence sensor is ready for use on the SunnyFit app!
6. Note: The app connects to and maintains a connection to compatible equipment throughout the workout/activity duration. Please follow the in-app instructions if the connection is interrupted/terminated during a workout/activity.
Please try the following steps:
1. Verify if your phone/device’s Bluetooth function is turned on and try searching again.
2. Position the phone/device closer to the equipment you’re trying to connect to and try again.
3. Check to see if the exercise equipment is plugged in (or
has working batteries), turned on, and not in standby/sleep mode.
4. If all these steps fail, please contact the SunnyFit support team at support@sunnyfit.com.

Using the SunnyFit App

REGISTRATION/ MY ACCOUNT

To log in with a third-party account, you will have to bind it to a SunnyFit account. You can bind the accounts before or after logging in with the third-party account.
1. Go to the “Sign In” page.
2. Choose from Apple, Facebook,
Twitter, or Google, then log into the respective account.
3A. Tap “Connect my account” on the pop-up window to bind an existing SunnyFit account. or
3B. Tap “Create a new account” to register and bind a new SunnyFit account.
This can happen if the nickname you entered has already been taken by someone else on the app. First, make sure all other fields have been entered and that here is a checkmark next to the completed field. Next, try a different nickname or a use variation of the original nickname to see if you can move on to the next steps. If the issue persists, please contact support@sunnyfit.com.

COURSES/ PROGRAMS/ PLANS

Not at all! In most cases, you can choose to watch the workout course videos without connecting to equipment. Keep in mind that when done this way, the app will not be able to track as many data points as if the equipment is connected. Treadmill workouts will lose the functionality of being able to control the treadmill’s speed and incline from the app during video playback if it is not connected.
The Challenge mode and the Indoor Workout - Free Mode are the only modes in the SunnyFit – For Home Fitness app that requires Bluetooth-connected equipment.
If the app does not have courses corresponding to your equipment, you can alternatively try visiting our YouTube channel and searching there.
You are always welcome to submit requests to the SunnyFit team via the in-app “Contact Us” function from the “Me” tab.
We highly recommend for you keep an eye out for our upcoming courses. We publish new equipment courses every Tuesday and Thursday!
You have two options for casting the video course on your TV.
First, please make sure both your device and your TV are on the same wifi network.
A. Open a workout video and tap the TV icon in the upper right corner. The video would be cast automatically on your TV. Please note that with this method, the background music will not be cast on the TV.
B. If your phone has the Screen Mirroring function, you can cast your phone’s screen to the TV by following the Screen Mirroring instructions. Please note that with this method, the background music will be cast to the TV normally.
1. “Target Customize” lets you create a plan of up to 4 weeks with or without equipment, helping you track and record each day’s session data.
2. “AI Recommended” lets you create a plan of up to 4 weeks with a specific goal in mind (Hip Shape, Firm Abs, Improve Performance, etc.), with or without equipment. You can choose up to 6 workout courses from the recommended workout courses to slot into the plan duration.
3. “Training Programs” are Training Plans that focus on a specific type of equipment.
Challenges are available only to those with Bluetooth-compatible Sunny exercise equipment. Each challenge has an assigned equipment type that must be used for participation eligibility.
For the challenge themselves, you will earn points based on factors like the travel speed, calories burned, and a few others during the session. Rankings and rewards are calculated and given out at the end time of the Challenge.

COMMUNITY/ LEVELS/ BADGES

You can check your previous workout sessions by going to the “Me” tab and tapping on the “Training History” option. Here you will see a record of every workout session you did in the day, week, month, or year. Here you can check the workout results of each individual workout by tapping on the session from the list.
You can see additional tracked stats from your workouts by going to “Workout Overview” from the “Me” tab.

General Questions

Of course, you can! You can invite others to join you directly from within the app (“Home” tab -> “Work out with my friends”), or the “Share” button from any course detail page.
For those that share the app on a shared device: The SunnyFit team recommends for each friend or family member to register for their own accounts so that the workout data tracked is specific to each person.

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