We can't believe how strong and solid this frame is! It took us less than an hour to put it together last night. The seat is super comfortable, it is SO QUIET! It honestly does not make a sound while I am riding. It was delivered with a hole in the side of the box, we took photos and called customer service. We told we could return it without a problem but if we wanted to set it up and see if anything was in fact damaged, we could either return it no questions asked or get parts replaced for FREE for up to 180 days. Well, we set it up last night and notice a hairline 2 inch crack on the housing that covers the belt. We will call customer service and ask for replacement. This is FED EX's fault, it was how it was handled during delivery. Other than that..... YOU WILL LOVE THIS RIDE!

I absolutely love this bike!! It was easy to assemble and has a very sturdy frame. The bike design and color scheme is visually appealing, and it rides super quiet. I’m happy that I went with this model because I love the magnetic resistance, dual pedals and bike monitor. I use the Peloton app for my rides and I’m able to follow along with the class by matching the cadence. After 3 weeks of rides, this was the best purchase ever.

Wonderful Purchase!! I put it together by myself easily. Everything you need is included and well explained instructions. Sturdy, easy to adjust and a great ride. I put over 100 miles on it my first week. It’s my favorite piece of equipment. Highly recommend for all levels of athletes. Also I bought a different bike and then decided minutes later I wanted this one. I contacted customer service and they were great getting me straighten out on my order. Five stars to you guys. I will be ordering other items for my gym soon. Thank you!

Like a lot of people, our first experience with a Sunny Health cycle bike was with the B1002 model (i.e. cheap, friction, 49 lb flywheel). That's a decent bike and gets the job done, although there wasn't enough adjustment available for the handle bars and seat, and there was a loud clicking noise that surfaced after a couple weeks using the bike. Fixed the noise and the bike works great, although we wanted a better bike and the ability to track performance metrics. Decided to stay with Sunny Health, and glad we did. The B1986 bike is a HUGE step up (magnetic, much higher build quality/materials/frame, excellent adjustment, and the most advanced performance stats SH offers). I would recommend this bike to anyone looking for magnetic resistance, because the magnetic placement has been revised on this model to provide as much resistance and you desire (i.e. as much as the friction bike). It's obviously on another level of price, however for less than $600 delivered ($300 sale price + 15% off promotion) it's a terrific price for a top-shelf magnetic bike. Ironically the loud clicking noise surfaced on this new bike after a week or two, however I haven't heard it since then. Simply put, the B1986 is the newest and best cycle bike SH offers. I wouldn't hesitate to purchase it again. Knowing what I know today, I would not have purchased the B1002 (but then again the B1986 wasn't available until Feb 2020). Hope you find this helpful, and happy spinning!

I have rode the bike twice, for 30 minutes, since I have assembled it. So far so good. The assembly was strait forward and overall I am quite satisfied with the bike.

The bike got delivered with a box slightly broken.the delivery people tried to open and check inside apparently nothing was found damaged. But when we started assembling we found a small part broken from the plastic casing. Also the pedal would not fix in its slot. When we tried to call them they would not pick up calls. Also when you send them emails, they say that the response time is two to three days. This is rediculous.. Not worth spending so much money for a product which does not provide a good customer service.